Japanese hospitality "omotenashi" is often mentioned when talking about visiting the land of the rising sun. Many have a wrong idea of what is actually happening and how deep such behaviors run in Japanese culture. Most people don't get to fully experience and realize the following:
"In the dynamic of omotenashi, the giver of hospitality knows what is best for the guest and does not consider alternatives. The wishes of the guest are not important, because the idea is to provide “service even when it isn’t asked for.” - quoted from this JT article discussing that particular circumstance.
This is really difficult to comprehend coming from a different culture but more than that it explains why people in Japan give you the looks when you start talking about UX Design and user perspectives etc. Are there any developments in that field in Japan... Omotenashi 2.0 anyone? Or is all hope lost?